What is System Monitoring?

System endpoint and network monitoring allows for Tanner & Tanner (Managed Service Provider – MSP) to monitor and manage endpoints, computers, mobile devices, and networks remotely from a centralized console.

A monitoring program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices, etc.

It's these agents that send back to Tanner & Tanner information about client machines; the information includes machine status, machine health, etc. By deploying monitoring tools, we gather insight into client networks. Thus, we are able to monitor machines remotely, maintain them and keep them up-to-date and even get the machines to stay ahead of issues and resolve them remotely.

An alert is created when one of the agents deployed on a machine/network detects a problem. This ticket is sent to Tanner & Tanner. We then takes the necessary action to get the issue resolved.

History of Remote Management

With the emergence of computers in the 1950s, network management tools took its place in the digital platform getting integrated with the Simple Network Management Protocol (SNMP). This ensured a break-fix model to troubleshoot the issue through on-site servicing. As an enhancement, experts framed processes to go on-site for a maintenance check of the IT devices running on the client's network. However, this was a tedious task.

The pilot version of managed IT solution tools came into inception with SNMP to send information to the IT technician. However, the system found it complex to manage networks from giant companies. In 2005, with an advancement in technology, companies managed to exploit the managed services which were accessed by the Fortune 500 companies. Thus, remote management technology evolved to support managed services so as to assist expert staff to exploit MSP to service the businesses – be it small or medium in the market.

Major Functions of Tanner & Tanner Remote Management Services

  • Up-to-date information on the status and updates of the users' software and networks.
  • Instant generation of tickets - once problems are identified
  • Consistent watch over of the users' network and device status and health
  • Simultaneously track multiple locations and endpoints


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